FAQs and contacts

Sometimes it may happen that you receive a defective or damaged product due to a manufacturing defect or carelessness of the courier during shipping.

You may notice small imperfections such as slight variations in the leather, minor marks, or subtle irregularities in the finish. This is because our boots are crafted in small batches through an artisanal process. We hope you can appreciate that these details are a natural result of handcrafted production and add to the character and uniqueness of each pair.

To receive a replacement product:

1. Contact us using the contact form .
2. Specify the reference number of your order in the contact form (e.g. BADESLWXT). You can find it in the confirmation email we sent you immediately after the purchase, with sender ARMORIOSA. If you don't think you can find the email, check also in the Spam folder of your email or in the Gmail Promotions folder. However, if you cannot find the reference number of your order, specify in the message: the email used to make the purchase, and the name and surname of the recipient of the shipment.
3. In the message, specify the name of the product or products with defects or damage.
4. Attach a photo or video of the defects.
5. Let us know if your shipping address has changed.

We will investigate your complaint and send you a replacement product.

If you are not satisfied with the delivered products, you can exercise your right of withdrawal and return the products to us. You may also return only part of your order. You can do so within 30 days of receiving the products.

Return shipping costs are always borne by the customer.

You can either:

1. Use a courier of your choice and pay the return shipping directly; or
2. Use our return pickup service: €7.90 will be deducted from your refund.

How to request a return:

1. Log in to your account via My account .
2. If you don’t have an account yet, create one using the same email address you used to place the order.
3. Go to Order history and details .
4. Select the order you want to return.
5. In the return section, select the item(s) you want to return (and the quantity, if available).
6. Write the reason for your return in the message box.
7. Click “Request a return” to submit your return request.

After you submit your request, our support team will review it and contact you with the next steps, including return instructions and available return options.

From the moment you have received the order, you have 30 days to send us the item or items you wish to return.

Please understand that we cannot accept returns after 30 days of receipt of goods.

You can return your Armoriosa boots if you change your mind or if you are not fully satisfied, as long as they are returned in new, unworn, resalable condition, exactly as you received them.

Before wearing your boots to work, we strongly recommend trying them indoors at home first to make sure the size and fit are right (for example 2–3 days, 2+ hours per day).

To be eligible for a refund, please ensure that:

• The boots show no signs of wear (clean soles, no scuffs, no creases from use, no dirt or damage).
• All labels and tags are still attached.
• You return all original accessories included in the order (e.g., dust bags, extra laces, etc., if provided).
• The products are returned with the original packaging in good condition.

Important note about the original shoe box

The original shoe box is considered part of the product and must be returned in resalable condition.

For return shipping, do not ship the shoe box on its own: place it inside a protective outer box to avoid damage during transport. Please do not apply tape, labels, or writing directly on the original shoe box.

If the original box arrives broken, punctured, heavily crushed, written on, or covered with tape/labels, and is therefore not resalable, we may refuse the return or apply a deduction from your refund.

Timing

Returned items must be sent back without undue delay and, in any case, within 30 days from the date you received them. We reserve the right to refuse returns sent back late or not in the same condition as received.

Return shipping costs are always the customer’s responsibility when exercising the right of withdrawal.

You can choose between:

1. ARMORIOSA return pickup/label (recommended)
   We can arrange the return shipment for you. In this case, a flat fee of €7.90 will be deducted from your refund.
2. Your own courier
   You can ship the parcel back using a courier of your choice, at your own expense. In this case, no return shipping fee will be deducted from your refund (since you pay the courier directly).

If ARMORIOSA arranges the pickup/return label: the return shipment is our responsibility from the moment the courier collects the parcel until it reaches our warehouse.

If you ship the return with your own courier: the return shipment remains your responsibility until the parcel is delivered to our warehouse.

In any case, we recommend using a trackable service and keeping your receipt and tracking number until your refund has been processed.

As soon as we receive your return, it is usually processed within 14 days. Our team will check that the products comply with the return conditions described above.

Once your return has been approved, you will receive an email confirming that the refund procedure has started.

The refund will be credited to the same payment method used for the original order. Processing times depend on your bank or payment provider, approximately:

• PayPal account balance: same day
• Bank account: up to 5 business days
• Credit or debit card: up to 30 days

If we detect signs of wear, damage, missing accessories, or a damaged original box, we may refuse the return or apply a partial refund. In that case, we will contact you to explain the next steps.

We do not offer a direct “item-for-item” exchange. If you need a different size (or a different item), please return the original pair and then place a new order.

This allows you to receive the new size faster and ensures full transparency in payments and refunds.

1. Log in to your account via My Account / Login .
2. If you don’t have an account yet, create one using the same email address you used to place the order.
3. Go to Order history and details .
4. Select the order you want to return.
5. In the return section, select the item(s) you want to return (and the quantity, if available).
6. Write the reason for your return in the message box.
7. Click “Request a return” to submit your return request.

After you submit your request, our support team will review it and contact you with the next steps, including return instructions and available return options.

Once your return is approved and processed, you will receive a refund (minus any applicable return shipping fee if you used our return pickup/label). You can then place a new order in the correct size whenever you are ready.

All our products are covered, for Consumers, by a 2-year (24 months) legal guarantee for lack of conformity from the delivery date.

This guarantee does not cover damage caused by misuse, accidents, improper care, or normal wear and tear (including scratches, scuffs, or discoloration due to use).

If a lack of conformity arises within 24 months from delivery (e.g., a defective product or a product different from what you ordered), please contact our support team with your order details and proof of purchase. If the lack of conformity is confirmed, we will repair or replace the product free of charge, including collection and return shipping. If repair or replacement is not possible, we will offer an appropriate refund or price reduction.

To receive a replacement product:

1. Contact us using the contact form .
2. Specify the reference number of your order in the contact form (e.g. BADESLWXT). You can find it in the confirmation email we sent you immediately after the purchase, with sender ARMORIOSA. If you don't think you can find the email, check also in the Spam folder of your email or in the Gmail Promotions folder. However, if you cannot find the reference number of your order, specify in the message: the email used to make the purchase, and the name and surname of the recipient of the shipment.
3. In the message, specify the name of the product or products with defects or damage.
4. Attach a photo or video of the defects.
5. Let us know if your shipping address has changed.

We will investigate your complaint and send you a replacement product.