FAQs and contacts

Quick Links

Purchase & Shipping

How can i buy a product on your website?

Shopping on our website is easy!

  1. Go to the product page of the item you want to purchase;
  2. Choose your size: click on the “Size Guide” button above the size selector for a complete guide on how to find the right fit;
  3. Select the color you prefer;
  4. Click “Add to Cart” to add the product to your shopping cart. If the selected size and color are out of stock, the “Add to Cart” button will be replaced with an “Out of Stock” message. In that case, click “Notify me when available” to receive an email as soon as the product is back in stock.
  5. After clicking “Add to Cart”, a cart preview will appear showing all the items you've added. You can access your cart at any time by clicking the shopping bag icon in the top right corner of the website.
  6. In the cart, click “Proceed to Checkout” to continue. You'll be taken to the checkout page, where you can enter your personal details, shipping address, and select your preferred shipping and payment methods.
  7. Once your order is placed and payment is complete, you'll receive a confirmation email at the address you provided;
  8. When your order is shipped, you’ll receive a shipping notification email with a tracking link to follow your package.
A product is no longer available. When will it be available again?

Unfortunately, we can't always tell you exactly when a product will be back in stock. If you click on the “Notify me when available” button for the out of stock product, you will receive an email as soon as the desired product is back in stock. You will not be registered for our newsletter.

Where do you ship to?

We currently ship to the following countries:

  • Austria
  • Belgium
  • Croatia
  • Finland
  • France
  • Germany
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Netherlands
  • Portugal
  • Slovakia
  • Spain
What are the shipping times and costs?

You can choose between the following shipping options at checkout:

  • Standard – delivery in 3–5 business days
  • Express – delivery in 1–2 business days

We ship all orders from Italy from Monday to Saturday. Orders placed by 3:00 pm (Italian time, CET/CEST) are shipped the same day; orders placed after 3:00 pm are shipped on the next business day. Orders placed on Sunday are shipped on Monday morning.

Shipping cost

  • Standard shipping is free.
  • Express shipping costs €19.99.
How can i track the shipment of my order?

Shipment tracking

Once your order is shipped, the tracking number is generated and activated by our logistics partners. As soon as it’s available, we send you a shipping confirmation email with the tracking link.

Couriers

Your order will be delivered via your local postal services.

You will receive an order confirmation email from Armoriosa when you complete your order and your package will be prepared for shipment within 24 hours.

When the courier collects your package, you will be sent an email with the tracking link, with which you can follow the status of the shipment.

You can track your order by logging into your account and going to Order history and details . If you don’t have an account yet, please create one using the same email address you used to place the order.

Once there, select the order you want to track and you’ll find the tracking number inside.

If you have a guest account, you can track your order via Guest Tracking .

If you still haven’t received the tracking email and the tracking number is not available yet, your parcel is being prepared or is waiting to be picked up by the courier. Couriers collect parcels from our warehouse from Monday to Friday.

Why is my order late?

We do our best to meet standard delivery times, but unexpected events can happen.

Here are some possible causes of the delay:

  • The order was shipped during the sales and promotion period;
  • You have ordered more than one product. In some exceptional cases, the products ordered may arrive in separate packages and on different days;
  • The order was placed on a public holiday or local holiday;
  • Unforeseen events have occurred that are beyond our control.
Will i receive a notification when my order is delivered?

You will receive an order confirmation email from Armoriosa when you complete your order.

When the courier collects your package, you will be sent an email with the tracking link, with which you can follow the status of the shipment.

You can also track your order by logging into your account and going to Order history and details. If you don’t have an account yet, please create one using the same email address you used to place the order.

Once there, select the order you want to track and you’ll find the tracking number inside.

If you have a guest account, you can track your order via Guest Tracking.

If you still haven’t received the tracking email and the tracking number is not available yet, your parcel is being prepared or is waiting to be picked up by the courier. Couriers collect parcels from our warehouse from Monday to Friday.

What happens if there is no one to receive the package at the time of delivery?

The courier will deposit the package in your mailbox or, if this is not possible, will make a second and last delivery attempt in the following days.

To check the expected delivery date, please consult the tracking by logging into your account and going to Order history and details .

If you don’t have an account yet, please create one using the same email address you used to place the order.

Once there, select the order you want to track and you’ll find the tracking number inside.

If you still haven’t received the tracking email and the tracking number is not available yet, your parcel is being prepared or is waiting to be picked up by the courier. Couriers collect parcels from our warehouse from Monday to Friday.

The tracking reports that the package could not be delivered, what can i do?

This can happen if:

  • You provided an incorrect or incomplete shipping address during the purchase;
  • You were not present during either of the courier's two delivery attempts and it was not possible to deposit the package in your mailbox;
  • Unforeseen events have occurred that are beyond our control.

If the tracking of your shipment shows any problems:

  1. Contact us using the contact form .
  2. Specify the reference number of your order in the contact form (e.g. BADESLWXT). You can find it in the confirmation email we sent you immediately after the purchase, with sender ARMORIOSA. If you don't think you can find the email, check also in the Spam folder of your email or in the Gmail Promotions folder. However, if you cannot find the reference number of your order, specify in the message: the email used to make the purchase, and the name and surname of the recipient of the shipment.

Our team will examine your shipment by contacting the courier who has been entrusted with it and will contact you to advise you on how to proceed.

Returns, Exchanges & Warranty

I received a defective or damaged product what can I do?

Contact info@armoriosa.com with your order reference and a description of the problem; photos can help us assess it. For a defect covered by the legal guarantee, the applicable remedies and necessary transport are free. The 30-day return period offered by Armoriosa and the limit of one free size exchange do not restrict these legal guarantee rights.

I Changed My Mind About A Product. Can I Return It?

If you purchase as a consumer, you have a statutory right to withdraw without giving a reason within 14 calendar days, starting on the day after you, or a person you designate other than the carrier, receive the goods. For goods from a single order delivered separately, the period starts on the day after receipt of the last item. Armoriosa extends the period for requesting a return for a refund to 30 calendar days from each delivery, starting the following day, under the same return conditions set out below. Delivery of a replacement pair starts a new 30-day period, so you may still request a free return for a refund after your size exchange. Consumer status depends on the purpose of the purchase, in accordance with applicable law.

Returns are free through the return service arranged by Armoriosa in the countries to which we deliver. No return shipping fee is deducted from your refund when you use this service. If you independently choose and book another carrier, you bear that carrier’s charges. Contact us at info@armoriosa.com to receive the return instructions and correct shipping destination.

How long do i have to make a return?

Contact us within 30 calendar days from each delivery, starting the following day, to request a return for a refund or your free size exchange. When the replacement pair arrives, a new 30-day period begins for a free return for a refund. A maximum of one free size exchange is included for each originally purchased pair. After notifying us of your return, dispatch the goods within a further 14 calendar days, unless we have offered to collect them ourselves. The dispatch date counts, not the date the parcel reaches our warehouse.

Which products can i return, and in what condition?

Try the shoes indoors on a clean surface, as you would in a shop. Return them with their accessories and documentation, preferably in the original shoe box protected by an outer shipping box. Missing or damaged packaging does not automatically remove your right of withdrawal. You are liable only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, as provided by law. No automatic percentage penalty applies.

Who pays for the return shipping?

Returns are free through the return service arranged by Armoriosa in the countries to which we deliver. No return shipping fee is deducted from your refund when you use this service. If you independently choose and book another carrier, you bear that carrier’s charges. Contact us at info@armoriosa.com to receive the return instructions and correct shipping destination.

Who is responsible for the return shipment?

Use our arranged return service and follow the packing and handover instructions. Keep your dispatch receipt and tracking details. If there is a problem with the shipment, contact info@armoriosa.com so we can help you resolve it. Your statutory rights remain unaffected.

How and when will i receive my refund?

We refund the payments due following withdrawal, including standard delivery costs where applicable, without undue delay and within 14 days after receiving your withdrawal notice. Additional costs for a delivery option expressly chosen over our least expensive standard option are excluded. We use the original payment method unless you expressly agree otherwise, without charging a refund fee. Unless we have offered to collect the goods ourselves, we may withhold the refund until we receive the goods or evidence of dispatch, whichever occurs first.

Can i exchange a product / exchange for a different size?

A maximum of one free size exchange is available for each originally purchased pair, including return shipping through our service and delivery of the replacement pair, subject to size availability. Contact us within 30 calendar days of delivery, starting the following day. The free exchange requires measuring both feet according to our Size Guide and sharing the measurements with us before the replacement size is confirmed. We can help you take the measurements and choose the size. Your request is recorded when you contact us within the deadline; completing the measurement check with our assistance does not invalidate a timely request. Whether you used the Size Guide before your original purchase does not affect eligibility. After this exchange, no further free size exchange is included, but you may request a free return for a refund within the new 30-day period after delivery of the replacement pair. Measurements and feedback are not required to exercise your right to return for a refund.

How to request a return?

You may notify us through the return request procedure in your customer account, using the model withdrawal form, or by sending an unequivocal statement to info@armoriosa.com. Identify your order and the products concerned. Creating an account, giving a reason, obtaining prior approval or confirming by registered letter is not required to exercise your right of withdrawal.

Unless we have offered to collect the goods ourselves, send them back without undue delay and no later than 14 calendar days after notifying us of your withdrawal. Dispatch before the deadline is sufficient. Follow our return instructions and retain proof of dispatch.

Return address
Domenico Magnaguadagno
MBE 2556 - Armoriosa
VIA LUIGI EINAUDI 120
62012 Civitanova Marche MC
Italy
Tel.: +39 0733 898892
E-mail: info@armoriosa.com

Are Armoriosa products covered by warranty?

Products sold to consumers are covered by the applicable legal guarantee of conformity under Articles 128 et seq. of the Italian Consumer Code, without prejudice to mandatory consumer protections in the country of residence. Keep your invoice or other proof of purchase. The guarantee is separate from the voluntary size-exchange service and from the withdrawal period.

In the event of a lack of conformity, the consumer is entitled to repair or replacement free of charge, or to a price reduction or termination where the legal conditions are met. Necessary transport is covered by Armoriosa. The 30-day return period offered by Armoriosa and the limit of one free size exchange do not restrict these legal guarantee rights. See Article 8 of the General Conditions of Sale, without prejudice to mandatory rights in your country of residence.

Order Management

I have not received the confirmation email for my order, what can i do?

If you have not received the order confirmation email:

  1. Check if you are checking the same email with which you made the purchase.
  2. Search your inbox for emails coming from ARMORIOSA.
  3. Check if you received the email in your Spam/Junk folder.
  4. Check the status of your order by logging into your account and going to Order history and details .

If you don’t have an account yet, please create one using the same email address you used to place the order.

Once there, select the order you want to check.

If you can't find your order confirmation email and you can't see the status of your order in your account, you probably made a typing error when entering your email at checkout.

To find your order:

  1. Contact us using the contact form .
  2. Specify in the contact form the reference number of your order (e.g. BADESLWXT) or the email used to make the purchase, and the name and surname of the recipient of the shipment.

Our support team will send you the status of your order.

Can i change the items in my order or my shipping address?

As our logistics process is highly automated, changes are only possible in exceptional cases. You can change your order until it is shipped.

To request a change to your order:

  1. Contact us using the contact form .
  2. Select Modify order as the reason for the contact.
  3. Specify the reference number of your order in the contact form (e.g. BADESLWXT). You can find it in the confirmation email we sent you immediately after the purchase, with sender ARMORIOSA. If you don't think you can find the email, check also in the Spam folder of your email or in the Gmail Promotions folder. However, if you cannot find the reference number of your order, specify in the message: the email used to make the purchase, and the name and surname of the recipient of the shipment.
  4. In the message, specify the name of the product or products to be modified and the products you wish to be sent to you.
  5. In the message, specify any new shipping address.

If your order has not yet been dispatched, our team will amend your order. Unfortunately, we cannot guarantee that your order has not already been dispatched and can no longer be changed.

If the order has already been shipped, you can return it when you have received the products. To make a return, consult the returns section of this page.

Can i cancel my order?

As our logistics process is highly automated, cancellations are only possible in exceptional cases. You can cancel your order until it has been shipped.

To request the cancellation of your order:

  1. Contact us using the contact form .
  2. Specify the reference number of your order in the contact form (e.g. BADESLWXT). You can find it in the confirmation email we sent you immediately after the purchase, with sender ARMORIOSA. If you don't think you can find the email, check also in the Spam folder of your email or in the Gmail Promotions folder. However, if you cannot find the reference number of your order, specify in the message: the email used to make the purchase, and the name and surname of the recipient of the shipment.

If your order has not yet been dispatched, our team will cancel your order and issue a full refund. Unfortunately, we cannot guarantee that your order has not already been dispatched and can no longer be cancelled.

If the order has already been shipped, you can return it when you have received the products. To make a return, consult the returns section of this page.

Secure Payments & Pricing

What are the accepted payment methods?

The accepted payment methods are:

  • PayPal (available in: all countries)
  • Google Pay (available in: AU, AT, BE, BG, CA, CN, CY, CZ, DK, EE, FI, FR, DE, GR, HK, HU, IE, IT, JP, LV, LI, LT, LU, MT, NL, NO, PL, PT, RO, SG, SK, SI, ES, SE, GB, US)
  • Apple Pay (available in: AU, AT, BE, BG, CA, CN, CY, CZ, DK, EE, FI, FR, DE, GR, HK, HU, IE, IT, JP, LV, LI, LT, LU, MT, NL, NO, PL, PT, RO, SG, SK, SI, ES, SE, GB, US)
  • Credit or debit card (available in: all countries)
  • iDEAL (available in: NL)
  • Bancontact (available in: BE)
  • EPS (available in: AT)
  • Blik (available in: PL)
  • Przelewy24 (available in: PL)
  • MyBank (available in: IT)
Are the prices inclusive of VAT?

All prices are to be understood as retail prices and, therefore, inclusive of VAT.

Is it safe to pay online through the Armoriosa website?

For payments, we rely on the services of the bank and PayPal, depending on the payment method chosen. They manage all related aspects (security, privacy, etc.).

Our website uses HTTPS (Hypertext Transfer Protocol Secure), a protocol that protects the integrity and confidentiality of data exchanged between your device and our site.

Sizing & Fit

How Do I Choose The Right Size?

Even if you always buy the same size, check the Size Guide on the product page before choosing. Follow its instructions to measure both feet and use the larger measurement, without adding or subtracting millimetres.

A quick check before ordering could save you the wait for a size exchange and avoid extra shipments. If you’re unsure, contact us: we’ll help you choose.

Features & Certifications

What certifications do Armoriosa footwear have?

All our safety shoes are certified by independent laboratories according to the EN ISO 20345:2022 / A1:2024 standard — the latest and most up-to-date European regulation for safety footwear.

Aurora Boot

Identification and Certification

  • Model name and code: Aurora – ARMO-AUR-001
  • Reference standard: EN ISO 20345:2022/A1:2024
  • Category: II (Intermediate risks)
  • Class: I (Footwear made of leather and other materials, excluding all-rubber or all-polymeric footwear)
  • Type: B (Ankle footwear)
  • Classification: S7S HI CI HRO LG FO SR

Features and Materials

  • Style: Ankle boot
  • Designed for women: Anatomical fit developed around the female foot anatomy
  • Fit: Snug and comfortable, designed to ensure stability and comfort even after many hours of use
  • Made in Italy: Designed and manufactured entirely in Italy
  • Upper material: Water-repellent full-grain leather, 1.60 mm thickness – durable and hard-wearing
  • Lining material: Soft calf leather for superior comfort + Windtex fabric with a water-repellent, breathable membrane to keep the foot dry
  • Outsole material: Vulcanised one-piece rubber (monoblock)
  • Toe cap material: Hardened steel (200 J)
  • Midsole material: Ultra-lightweight and flexible non-metallic anti-perforation textile insert – greater freedom of movement and protection
  • Closure system: Combination waterproof easy-fit side zip + Laces
  • Special features: Water-blocking gusset

S7S Requirements

  • S: 200 J toe cap resistance + 15 kN compression
  • E: Energy absorption in the heel area
  • A: Antistatic footwear
  • WPA: Upper resistance to water penetration and absorption
  • PS: Non-metallic penetration-resistant insert (Truncated conical nail, Ø 3 mm)
  • WR: Water-resistant footwear

Additional Requirements

  • HI: Heat insulation
  • CI: Cold insulation
  • HRO: Heat-resistant outsole (Contact heat)
  • LG: Ladder grip system
  • FO: Fuel oil resistant outsole
  • SR: Slip resistance on ceramic tile floor + Glycerine
Are Your Shoes Non-Slip?

All Armoriosa footwear compliant with EN ISO 20345:2022 + A1:2024 (safety footwear) or EN ISO 20347:2022 + A1:2024 (occupational footwear) meets the mandatory slip-resistance requirements tested on ceramic tile wet with water and detergent (NaLS) under laboratory conditions.

Models also marked “SR” have passed an additional slip-resistance test on ceramic tile wet with glycerin, which provides enhanced performance in more demanding slip conditions.

Please note: slip resistance is tested in a lab and helps reduce the risk of slipping, but no footwear can eliminate it completely—especially on heavily contaminated surfaces (e.g., vegetable or mineral oils). In such cases, prevention and prompt floor cleaning remain essential.

Where are your products made?

Armoriosa shoes are proudly Made in Italy. While many brands manufacture in China or Eastern Europe to cut costs — or carry out only minimal processes in Italy just to claim the “Made in Italy” label — we chose a different path.

We wanted a product that truly reflects the quality, attention to detail, and reliability that have made Italian craftsmanship world-renowned in the footwear industry.

At Armoriosa, design and production are entirely Italian. We use only high-quality materials and work closely with experienced local artisans who know their craft inside and out.

By supporting Italian craftsmanship, we ensure that every pair of Armoriosa boots is the result of a specialized supply chain — where technical expertise and artisanal care come together to deliver a shoe that’s reliable, well-built, and made to last.

Are all your boots made out of real leather?

Yes, all our footwear is made using genuine leather.

Aurora Boot

The exterior of our Aurora boot is crafted from full-grain leather, 1.60 mm thick — strong and durable, yet flexible enough to ensure comfort without making the boot stiff.

On the inside, selected parts of the lining are made with calf leather, which adds softness and enhances overall comfort.

Are your safety shoes waterproof?

Aurora Boot

Our Aurora boot is built using materials and construction techniques that make it highly resistant to water, in full compliance with the EN ISO 20345:2022/A1:2024 standard.

It has earned the following certifications:

  • WPA: The upper is resistant to water penetration and absorption.
  • WR: The boot is classified as water resistant overall.

These features help keep your feet dry and protected even in challenging working conditions.

Is the bottom of the shoe puncture resistant?

Aurora Boot

Yes. Our Aurora boot features a lightweight and flexible anti-puncture insole made of high-resistance fabric, capable of withstanding penetration even from thin nails with a diameter of just 3 mm.

It meets the highest level of certification under the EN ISO 20345:2022/A1:2024 standard, achieving the PS rating: puncture-resistant insert (non-metallic), tested with a conical truncated nail of Ø 3.0 mm.

Workplace Approval & Documentation

The safety department at my company isn’t convinced your shoes are certified. Can you provide proof?

Yes — absolutely. Armoriosa footwear is CE-marked PPE and complies with Regulation (EU) 2016/425. Our models undergo EU type-examination (Module B) by Notified Body Teknochim S.r.l. (NB 3063, NANDO).

Depending on the model, our footwear is certified to either EN ISO 20345:2022 + A1:2024 (safety footwear) or EN ISO 20347:2022 + A1:2024 (occupational footwear). The applicable standard is always specified for each product/model.

Here are the ways you can access certification proof:

Online documents (recommended)

On each product page, in the Downloads section, you can view and download the official documents for that specific model, including:

  • Product technical data sheet
  • EU Declaration of Conformity (DoC)
  • User instruction manual
  • Product label / tongue tag (markings) image

The product page also states which standard applies to that model. The same documents are available in our Certificates & Documents section.

On the footwear

Each pair includes the required markings on the internal label / tongue tag, showing the applicable standard and safety markings.

In the box

Every order includes the instruction manual (user information leaflet), which reiterates the legal framework and the applicable harmonised standards.

On request

If your company needs additional supporting documentation, contact us via our contact form and we’ll assist your HSE/compliance team directly.

My company only allows reimbursement for certain brands. What can i do?

Some employers reimburse PPE only through approved suppliers or up to a fixed allowance. If your company has an approved-brand list, you can often request an internal exception/approval supported by the right documentation (typically handled by HR/Administration/Procurement, with HSE/Safety validating the technical compliance).

What to share with your employer

On each product page, in the Downloads section, you can view and download the official documents for that specific model, including:

  • Product technical data sheet
  • EU Declaration of Conformity (DoC)
  • User instruction manual
  • Product label / tongue tag (markings) image

These documents are also available in our Certificates & Documents page.

Tip: If your company reimburses up to a set amount, you can ask whether they can cover the same budget they normally spend on safety shoes (with any difference paid by you, if applicable).

If your HR or HSE team needs any additional information to review your request, contact us via our contact form — we’ll be happy to help with the relevant documents and model-specific details.

Product Care

How does Armoriosa leather break in?

Armoriosa boots are crafted to provide immediate comfort, but like all high-quality leather footwear, they may need a short break-in period. We recommend wearing them indoors for 2 to 4 days to let the materials naturally adjust to your feet.

During this time, the leather will soften, the footbed will settle, and the inner padding will start to adapt to your shape.

If your model has laces, try lacing them only partially at first to reduce pressure on the forefoot and allow more flexibility as the boot adjusts.

Please avoid using your boots outdoors until you’re confident they fit well. We are unable to accept returns or exchanges for worn items that show visible signs of use.

If you’re unsure about the fit or experience any discomfort, don’t hesitate to reach out to us via our contact form — we’ll be glad to support you.

How do i care for my armoriosa footwear?

Maintenance and care of footwear with leather and/or fabric uppers help maintain their high functionality and prolong the useful life of the PPE.

Care instructions:

  • Use a good protective cream for our leather-upper shoes. For shoes that are frequently in contact with moisture, we recommend using a waterproofing product that doesn't limit water vapor permeability.
  • For shoes with fabric uppers, we recommend removing stains with a clean cloth, pH-neutral soap, and warm water. Avoid using a brush to avoid damaging the material.
  • Safety and work footwear are not suitable for machine washing: this could destroy their safety-relevant properties.
  • At the end of the workday, wet shoes should be left to dry in a ventilated area. Shoes should never be dried near a heat source, otherwise the leather will harden and crack. Stuffing them with paper is a good idea.
  • It is highly recommended to have 2 pairs of shoes to wear alternately, so that they can dry completely after use.
Is your leather waterproof?

Aurora Boot

Aurora features a genuine full-grain leather upper (approx. 1.6 mm), chosen for strength, breathability, and natural water resistance.

  • The leather upper is tested for resistance to water penetration and absorption (WPA) using the relevant test methods (EN ISO 20344) within the certification framework of EN ISO 20345:2022 + A1:2024 (safety footwear).
  • In addition, Aurora’s overall construction contributes to the footwear’s WR (water resistance) performance (water resistance of the whole shoe), thanks to:
    • Breathable lining with a water-repellent membrane (Windtex) to help keep feet dry
    • Waterproof side zipper
    • Water-blocking gusset (calfskin + Windtex)
    • Seam sealing in critical areas for added protection

These features make Aurora highly water-resistant, ideal for jobs with occasional to moderate exposure to water.

How to maintain water resistance (without reducing breathability):

To preserve performance over time, use a quality protective shoe cream for leather, and—if the shoes are frequently exposed to moisture—apply a waterproofing product designed for breathable leather/membranes that does not reduce water-vapour permeability. Avoid heavy oils/greases that can “seal” the surface and potentially reduce breathability.

Is the insole removable?

Aurora Boot

Yes. Aurora comes with a removable footbed.

Please note that the footwear’s protective performance and CE certification were determined through testing with the original removable footbed fitted. If the footbed needs to be replaced, it must be replaced with an identical one supplied by the manufacturer (Armoriosa Srl).

Using a different footbed/insole — or adding an extra insole — can negatively affect the protective functions and void the PPE CE certification. For this reason, no modifications to the PPE are permitted.

If you need a replacement original footbed, please contact us via our contact form and we’ll assist you.

Need More Help?

Can’t find the answer you’re looking for? Contact our team — we’ll be happy to help.

Contact us