Pre-contractual information

Pursuant to art. 49 of Italian Legislative Decree no. 206/2005 (Consumer Code), Armoriosa S.r.l., a company incorporated under Italian law, with registered offices at Via Napoli, 173 – 81055 Santa Maria Capua Vetere (CE) – Italy (VAT: IT04886400615, Tax Code: 04886400615, REA: CE-363462, Share Capital: € 10,000.00 fully paid-up), hereinafter referred to as ‘ARMORIOSA’,

hereby informs that:

• for any information, requests for assistance or complaints, Customers can write and/or contact Armoriosa S.r.l. at: Armoriosa S.r.l., Via Napoli, 173 – 81055 Santa Maria Capua Vetere (CE) – Italy - Tel.:+39-328-0697209 - Fax: +39-328-0697209 - e-mail: info@armoriosa.com
• the subject of the online sales contracts refer exclusively to the products shown in the online catalogue on the website www.armoriosa.com. Customers may only buy the products appearing in said catalogue and available when the order is sent. Armoriosa S.r.l. reserves the right to vary the product catalogue without notice. Any articles appearing on the Armoriosa S.r.l. Websites but not in the online catalogue are not intended for online sale and, as such, cannot be bought by Customers. Similarly, orders cannot be placed for products which appear in the online catalogue but are shown not to be available. All products offered for sale are described (by way of example, with details on the quality, features and price and images) in the specific online catalogue on the Internet site at www.armoriosa.com. The information sheet for every product provides the sales price to the public inclusive of VAT. Product prices are shown in Euro. Shipping and delivery costs and any other charges in addition to the sales price inclusive of VAT will be detailed and displayed before forwarding the order. ARMORIOSA reserves the right to alter the prices of the products offered for sale at any time and without notice. In any case, Customers shall be charged the product prices shown on the website at the time of sending each order. Any image of the product accompanying the product description sheet is merely for illustrative and indicative purposes, and may not correspond with the real features of the product since it may differ in terms of colour, size, and the accessories appearing in the picture. ARMORIOSA therefore refuses all responsibility regarding the graphic representation of the products shown on the website due to the above stated technical features;
• Armoriosa S.r.l. accepts orders only for delivery in the following countries: Austria, Belgium, Croatia, Estonia, Finland, France, Germany, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovakia, Slovenia, Spain. It is noted specifically that orders with delivery to Livigno, Campione d'Italia, the Republic of San Marino and the Vatican City shall not be accepted. The shipping of ordered products shall be done using the methods selected by the Customer among those available and detailed on the Armoriosa S.r.l. Website at the time of sending the order. For the delivery of the order, Armoriosa S.r.l. uses express couriers appointed at its own discretion. When the product ordered is available, it is normally despatched within a minimum of 3 and a maximum of 6 working days in the case of delivery in Italy; with the exception of "PERSONALISED PRODUCTS" products, where delivery shall take place on average within 10 working days. In the case of products to be delivered outside Italy, these are normally despatched within a minimum of 3 and a maximum of 6 working days from the time of their availability; with the exception of "PERSONALISED PRODUCTS" products, where delivery shall take place on average within 10 working days. In any case, unless the product ordered is unavailable even temporarily, pursuant to art. 4.3 of the General Conditions of Sale and ARMORIOSA Privacy Policy, the shipping of products shall take place within 30 working days from the date the contract was concluded.
• goods can be paid by credit card or using the PayPal system. Payments are accepted from the following credit card providers: VISA, MASTERCARD and AMERICAN EXPRESS.
• Payments by credit card: shipment of the order shall take place only subsequent to verification of the Customer's credit card information, carried out by Armoriosa S.r.l. with the bank, and subsequent to receipt of the authorisation to debit said credit card. The debit to the Customer's credit card only takes place subsequent to the despatch of the relative order.
• Payment with electronic money via the PayPal service: the electronic money payment mode via the PayPal service is subject to the limits indicated from time to time in the purchase procedure, which the Customer must follow for sending the order. For this payment system, the Customer must open a PayPal account and accept the rules of the relative service. ARMORIOSA accepts payment only from Customers registered with the Italian PayPal site. The amount of the order shall be debited to the Customer's PayPal account after confirmation of the order by ARMORIOSA. The product purchased shall be delivered after verification of the transfer of the purchase price to the ARMORIOSA PayPal account. Any reimbursements to the Customer shall again be carried out by ARMORIOSA onto the PayPal account based on the procedures set the PayPal service. A confirmation e-mail shall be sent by PayPal for every transaction carried out.
• It should be noted that any costs for connection to the Website via the internet, including telephone costs, shall be borne by users according to the tariffs applied by the operator selected by the user.
• Right of withdrawal, returns and size exchanges

  If you purchase as a consumer, you have a statutory right to withdraw without giving a reason within 14 calendar days, starting on the day after you, or a person you designate other than the carrier, receive the goods. For goods from a single order delivered separately, the period starts on the day after receipt of the last item. Armoriosa extends the period for requesting a return for a refund to 30 calendar days from each delivery, starting the following day, under the same return conditions set out below. Delivery of a replacement pair starts a new 30-day period, so you may still request a free return for a refund after your size exchange. Consumer status depends on the purpose of the purchase, in accordance with applicable law.

  You may notify us through the return request procedure in your customer account, using the model withdrawal form, or by sending an unequivocal statement to info@armoriosa.com. Identify your order and the products concerned. Creating an account, giving a reason, obtaining prior approval or confirming by registered letter is not required to exercise your right of withdrawal.

  Unless we have offered to collect the goods ourselves, send them back without undue delay and no later than 14 calendar days after notifying us of your withdrawal. Dispatch before the deadline is sufficient. Follow our return instructions and retain proof of dispatch.

  Returns are free through the return service arranged by Armoriosa in the countries to which we deliver. No return shipping fee is deducted from your refund when you use this service. If you independently choose and book another carrier, you bear that carrier’s charges. Contact us at info@armoriosa.com to receive the return instructions and correct shipping destination.

  Return address
  Domenico Magnaguadagno
  MBE 2556 - Armoriosa
  VIA LUIGI EINAUDI 120
  62012 Civitanova Marche MC
  Italy
  Tel.: +39 0733 898892
  E-mail: info@armoriosa.com

  A maximum of one free size exchange is available for each originally purchased pair, including return shipping through our service and delivery of the replacement pair, subject to size availability. Contact us within 30 calendar days of delivery, starting the following day. The free exchange requires measuring both feet according to our Size Guide and sharing the measurements with us before the replacement size is confirmed. We can help you take the measurements and choose the size. Your request is recorded when you contact us within the deadline; completing the measurement check with our assistance does not invalidate a timely request. Whether you used the Size Guide before your original purchase does not affect eligibility. After this exchange, no further free size exchange is included, but you may request a free return for a refund within the new 30-day period after delivery of the replacement pair. Measurements and feedback are not required to exercise your right to return for a refund.

  Try the shoes indoors on a clean surface, as you would in a shop. Return them with their accessories and documentation, preferably in the original shoe box protected by an outer shipping box. Missing or damaged packaging does not automatically remove your right of withdrawal. You are liable only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, as provided by law. No automatic percentage penalty applies.

  We refund the payments due following withdrawal, including standard delivery costs where applicable, without undue delay and within 14 days after receiving your withdrawal notice. Additional costs for a delivery option expressly chosen over our least expensive standard option are excluded. We use the original payment method unless you expressly agree otherwise, without charging a refund fee. Unless we have offered to collect the goods ourselves, we may withhold the refund until we receive the goods or evidence of dispatch, whichever occurs first.

  The 30-day return service and the limit of one free size exchange do not restrict statutory withdrawal or guarantee rights for defective or non-conforming goods. Remedies covered by the legal guarantee, including necessary transport, are free and do not count towards the size-exchange limit. The withdrawal exclusion for goods made to the consumer’s specifications or clearly personalised applies only where the law provides for it; choosing a standard shoe size is not personalisation. The conditions applicable when an order was placed continue to govern that order.

• Products sold to consumers are covered by the applicable legal guarantee of conformity under Articles 128 et seq. of the Italian Consumer Code, without prejudice to mandatory consumer protections in the country of residence. Keep your invoice or other proof of purchase. The guarantee is separate from the voluntary size-exchange service and from the withdrawal period.

  In the event of a lack of conformity, the consumer is entitled to repair or replacement free of charge, or to a price reduction or termination where the legal conditions are met. Necessary transport is covered by Armoriosa. The 30-day return period offered by Armoriosa and the limit of one free size exchange do not restrict these legal guarantee rights. See Article 8 of the General Conditions of Sale, without prejudice to mandatory rights in your country of residence.

• in the event of complaints, ARMORIOSA shall respond within 8 working days.

For additional information on the services offered by Armoriosa S.r.l., the online purchase procedure, and the obligations and rights resulting from the sales contracts entered into on the ARMORIOSA Website, Consumers are asked to read the General Conditions of Sale and ARMORIOSA Privacy Policy and the General Conditions for access and use of the website.

Finally, it should be noted that in the online sales concluded between ARMORIOSA and the Consumer, the provisions under Italian Legislative Decree no. 206/2005 (the Consumer Code) are applicable with special reference to Chapter I, Title III, Part III of Italian Legislative Decree no. 206/2005.